FAQ's

Frequent Ask Questions of Hazarbuz Exchange...

 

 
1. how long does it take to send money ?
When receiving money, a cash pickup or Bank Deposit are fastest method – although both options are dependent upon the payout agent business hours. Usually it’s up to 24 hours
Sometimes it might take longer than usual, as we may have to review a transaction for a compliance reason. Processing times vary in different countries this could also delay the funds being available.
2. Where can I send money to?
We cover most of the world networks and countries. For detailed list of payout locations and countries please contact us.
3. What information do I need to send money?
As a sender you will need a valid form of ID (passport/driving license). For a recipient you will need to know their name (as exactly shown on their government-issued ID), their address, and phone number. to deposit money into your recipient bank, you will need their bank details which entails their account number, IBAN and SWIFT. If they are picking up cash, then we will request their local pay out location.
4. How much does it cost to send money online?
Transfer fees vary based on the amount you are sending and the country you are sending to.
Exchange rate fees also vary depending on the country you are trying to send money to. Our exchange rate fees are among the best in the countries we serve. Exchange rates and transfer fees fluctuate continually. Please enquire in branch for up to date rates and transfer fees.
5. How can I find out the exchange rate for a specific country?
You can find the exchange rate for a specific country by using our website or you can contact/visit us in branch for the specific rates. the exchange rate will also be displayed on the invoice of transfer.
6. Customer support line opening hours:
Our Customer Service is available Mon-Fri: 9:00 – 18:00 and Sat: 10:00 – 15:00
7. How do I cancel my money transfer?
We will make every effort to serve this request. Although, we can’t guarantee the cancellation until our local payout partner confirms the money has not been paid out to your recipient. If the transfer was already paid, and can’t be cancelled, we will show you the status and state that the cancellation cannot be processed.
8. If I cancel my money transfer, how long will it take to receive my refund?
If your recipient has not yet picked up the money and you wish to cancel, it may take 3-7 business days to receive your refund (depending on your payment method).

Hazarbuz Exchange is authorised and regulated by the Financial Conduct Authority under Registration Number 780775.
Registered as a Limited Company in England and Wales Company No: 10741180.